Tag Archives: business technology

What Role Will Artificial Intelligence Have on HR Moving Forward?

Artificial intelligence is no longer a futuristic notion. It’s very much a part of present reality and evolving every day. If you’ve even seen the movie Her, starring Joaquin Phoenix and Scarlett Johansson, you know where digital assistants like Siri will be in the not so distant future. What role does artificial intelligence have on HR and what will its long-term impact be?

 

AI and HR Converge

Artificial intelligence has come a long way in a relatively short period of time. The collective interest we have in AI is evident by the amount of financial backing it has received in recent years. A study from CB insights found that AI financing grew from only $282 million in 2011 to nearly $2.4 billion in 2015.

Numerous industries are now using AI in some form, and HR is no exception. Research indicates that it has received a warm reception, and there appears to be plenty of fascination and intrigue with the long-term implications of this union.

According to a survey of nearly 400 chief human resources officers by the IBM Institute for Business Value, “Half of the survey sample recognize the power of cognitive computing to transform key dimensions of HR, such as HR operations, talent acquisition, and talent development.”

 

Common Uses of Artificial Intelligence

This begs the question. How exactly can businesses use AI for HR purposes?

One of the more common uses is to provide better customer service. More specifically, some companies are now using “chatbots” to engage with customers around the clock. With more and more consumers expecting a lightning fast response, companies are starting to use AI to answer questions and improve the customer service experience.

This ensures that consumers immediately get the attention they need in real-time. Unlike their human counterparts, chatbots don’t require breaks or vacation time and can work 24/7 365 days a year.

 

Applicant Screening

Applicant screening is notoriously meticulous and time-consuming. It can easily take hours to filter through applicants just to choose a few worthwhile candidates. Artificial intelligence can streamline this process significantly by having candidates interact with an AI tool to answer pre-selected questions and provide relevant information. This allows recruiters to cast a wide net and find highly qualified candidates in an extremely efficient manner.

 

Employee Onboarding

Proper onboarding is necessary for getting new hires started out on the right foot. However, it can be time-consuming and requires considerable manpower. Artificial intelligence is a viable solution. It is perfect for getting employees up to speed and can provide a fairly robust onboarding experience.

While AI tools may not be able to answer highly specific questions (at least not yet), they’re more than capable of providing answers to general questions and supplying new hires with information regarding company policies, processes and more.

 

Additional Uses

It doesn’t stop there. Here are some other uses of AI in HR:

  • Employee scheduling
  • Workflow automation
  • Providing employee performance reviews (this could really take the awkwardness out of it)
  • Automatic documentation of workplace incidents

 

Although there’s still a long way to go, there’s no denying that artificial intelligence can have a big impact on HR moving forward. With all of the energy and investments going into AI, this could be a reality sooner than you may think.

 

4 Ways to Simplify Your Company’s IT Infrastructure

Technology has revolutionized modern business as we know it and has created opportunities that simply weren’t possible a decade ago. However, it can be a double-edged sword because of the complications it can create and because it can overwhelm employees at times. If your staff is suffering from tech overload, you’ll want to take measures to simplify your company’s IT infrastructure.

 

1. Minimize the Number of Software Platforms You Use

When it comes to software, you may find your company using one platform for managing customers, another for payroll, another for scheduling and so on. Before you know it, your employees are completely overwhelmed, and new hires are faced with an exhausting learning curve just to figure out the basics of all these programs.

You can streamline things dramatically by simply reducing the number of software platforms you use and trimming it back to only a couple. This can be done by looking for highly comprehensive products that run the gamut in terms of the features they offer. For example, Salesforce can handle everything from sales and marketing to customer management and analytics.

 

2. Use a Password Manager

Remembering multiple passwords can be a hassle and can quickly diminish productivity if employees are unable to log in to their accounts. Fortunately, there are several different password managers that solve this problem while ensuring that your information remains secure.

Platforms like LastPass Enterprise and Dashlane for Business allow you to store and share passwords with your team so everyone can log into their accounts quickly and painlessly. You can also control who has permission to access apps and web logins for heightened security.

 

3. Implement a Cloud Solution

If you’re still managing data by daisy chaining several computers together, this is just setting your business up for disaster. What happens if your network goes down? Or worse, what happens if you lose a large chunk of data entirely?

A much more efficient and safer strategy is to utilize a cloud solution to store and manage your data. This way your staff can access information from a variety of devices even if they’re not in the office. Because it’s backed up securely from a remote server, business continuity is rarely an issue, and you won’t have to deal with the headaches of system downtime.

 

4. Partner with an HRO Company

If you’re not exactly a tech savvy person or just don’t have the time to deal with all of the facets of technology, you may want to consider enlisting the services of a human resources outsourcing (HRO) company. They can provide custom IT solutions and assist you with everything from network security and software upgrades to phone system solutions and web development.

In addition, you can receive IT support remotely or on-site whenever you need. This can greatly reduce any frustration on your end and help your business stay up-to-date with IT trends.

By simplifying a few key areas of your company’s IT infrastructure, you can ensure that technology is your friend and not your foe. Rather than battling against IT, you and your staff can use it to streamline operations and maximize productivity.