Developing employee discipline policies and having a plan of action is important. Not only does it define proper behavior and reduce problems, it protects your business from potential lawsuits. It can also help establish a positive company culture where individuals respect one another and stay productive. Here’s a basic overview of how to develop employee policies.
Address Common Behavior Problems
To begin, you need to know which types of negative behavior employees most commonly engage in. While there are often unique circumstances, behavioral problems typically fall into the following eight areas:
- Substance abuse
When developing policies, you should keep these areas in mind and determine what your approach will be if an employee crosses the line.
Create a Code of Conduct
The next step is to set your expectations. This involves defining what’s acceptable and unacceptable behavior and at what point there is the need for discipline. It’s important to be specific when creating a code of conduct so employees understand exactly what’s expected of them. For instance, it might be acceptable for an employee to be five minutes late on occasion, but 30 minutes is not acceptable. Ideally, you will create an employee handbook that goes over your expectations to eliminate any misunderstandings.
Develop a Response Procedure
Now you must figure out how you will respond to an employee who breaks the rules. There are several factors that impact how you should respond, but the two most important are the severity of the offense and the number of prior offenses an employee has had. You would definitely handle a situation where someone was a no call, no show differently than if someone directly threatened another staff member.
Accordingly, you need to decide how to respond to misbehavior and the severity of discipline for each offense. It’s also important to have some type of appeal procedure where an employee can state their case. This doesn’t need to be anything elaborate, but there should be a fair hearing where you take their input into consideration before taking disciplinary measures.
Determine Disciplinary Steps
The key to effective employee discipline is being consistent and developing standardized procedures. This ensures that discipline is dished out fairly to everyone and should prevent any possible legal repercussions. Proper discipline usually follows four essential steps:
- Verbal warning – You meet privately to discuss the issue and give an employee a chance to explain. This typically involves first-time and/or non-serious offenses.
- Written warning – This is meant for repeat offenders or more serious offenses.
- Suspension – If a person keeps engaging in problem behavior, this is often the logical next step.
- Termination – Firing an employee is a last resort and reserved for situations that cannot be rectified in any other way.
After determining your approach, you should make it clear to employees what they engage in negative behavior. An effective way to do this is to simply include disciplinary measures in your employee handbook.
Rather than waiting for a problem to occur, developing employee discipline procedures is proactive and can prevent many issues from happening in the first place. And when discipline is inevitably needed, you’ll have an effective template in place to streamline the process.